Refund policy

Last updated: August 2026

At Nyonikaa, we take pride in the quality and craftsmanship of every piece. If you are not satisfied with your purchase, you may raise a return or exchange request directly from your order.

Return & Exchange Window

Return/exchange requests must be raised within 24 hours of delivery through your order on our website. Requests raised after this window will not be accepted.

How to Raise a Request

Go to your Order on nyonikaa.com.
Select the item you wish to return or exchange and choose the appropriate reason from the available options.
Submit your request — our team will review it and get back to you within 2-3 business days with a decision.
If approved, you will receive further instructions on how to send the item back.

Please note: Raising a request does not guarantee approval. Our team will verify the item's eligibility based on the conditions below before confirming.

Eligibility Conditions

Your item must meet all of the following to be eligible:

Unused, unworn, and unwashed with all original tags and packaging intact.
No signs of damage, staining, or alteration by the customer.
Request raised within 24 hours of delivery with a valid order reference.

Non-Returnable Items

Sale or promotional items.
Customised or made-to-order pieces.
Items showing signs of use or customer-caused damage.

Refund Process

Approved refunds are processed to the original payment method within 7–10 business days after item inspection.
Shipping charges are non-refundable unless the return is due to a defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, raise a request from your order page within 24 hours of delivery with clear photographs. We will prioritise resolution at no additional cost.

For further assistance: care@nyonikaa.com